Terms of Service

Acceptance of Terms

By placing an order, creating an account, signing up for our VIP program, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our services.

Eligibility

You must be at least 18 years old to use our services. If you are under 18, you must have parental or guardian consent. By using our services, you represent and warrant that you meet these eligibility requirements.

Account Registration

To access certain features, you may need to create an account:

• You must provide accurate, current, and complete information
• You are responsible for maintaining the confidentiality of your account credentials
• You are responsible for all activities that occur under your account
• You must immediately notify us of any unauthorized use of your account
• We reserve the right to suspend or terminate accounts that violate these terms

Orders and Payments

When you place an order with Mi Burrito Mexican Grill:

• All orders are subject to availability and acceptance
• Prices are displayed in USD and are subject to change without notice
• We reserve the right to refuse or cancel any order for any reason
• Payment must be made at the time of ordering through our secure payment gateway
• We accept major credit cards, debit cards, and other payment methods as indicated
• You are responsible for all charges incurred under your account
• Tips and gratuities are optional but appreciated by our staff

Order Modifications and Cancellations

• Order modifications must be requested immediately after placing your order
• Cancellations may be subject to fees depending on order status
• Once food preparation has begun, orders cannot be cancelled
• Refunds are processed according to our Refund Policy

Delivery and Pickup Services

Pickup Orders

• Pickup orders will be ready at the estimated time provided at checkout
• You must bring valid identification and the credit card used for payment (if applicable)
• Unclaimed orders held for more than 30 minutes may be subject to cancellation without refund

Delivery Services (If Available)

For delivery orders:

• Delivery areas are subject to availability and may change without notice
• Delivery times are estimates and not guaranteed
• Minimum order amounts may apply for delivery service
• Delivery fees are calculated based on distance and displayed at checkout
• You must provide accurate delivery address and contact information
• Someone must be available to receive the order at the delivery address
• We are not responsible for orders refused or not received due to incorrect information
• Third-party delivery services are subject to their own terms and conditions

Food Quality and Safety

We are committed to food quality and safety:

• All food is prepared fresh according to health and safety standards
• Menu items may contain allergens including dairy, eggs, wheat, soy, nuts, and shellfish
• Please inform us of any food allergies or dietary restrictions when ordering
• While we take precautions, we cannot guarantee allergen-free preparation
• Cross-contamination may occur in our kitchen facilities
• Nutritional information is approximate and may vary
• We reserve the right to substitute ingredients due to availability
• You are responsible for inspecting your order upon receipt
• Please report any issues with your order immediately by calling (424) 383-5805
• Claims must be made within 24 hours of order receipt

Refunds and Returns

Refund Policy

We strive for 100% customer satisfaction. Our refund policy includes:

• Refunds may be issued for incorrect orders, quality issues, or service failures
• Refund requests must be made within 24 hours of order receipt
• Photo evidence may be required for quality-related refund requests
• Refunds are processed to the original payment method within 5-10 business days
• We reserve the right to deny refund requests for unreasonable complaints
• Partial refunds may be issued for partially incorrect orders
• Store credit may be offered as an alternative to monetary refunds

No Refunds For:

• Change of mind after order preparation has begun
• Incorrect address provided by customer
• Customer unavailable for delivery or pickup
• Complaints made more than 24 hours after order receipt
• Food quality issues resulting from improper storage or handling after delivery/pickup

VIP Membership and Marketing Communications

VIP Program

By signing up for our VIP membership program, you agree to receive:

• Promotional emails and special offers
• Menu updates and new item announcements
• Event invitations and catering information
• Birthday rewards and exclusive discounts

You may unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in our emails or by contacting us directly.

SMS/Text Messaging Terms

GoHighLevel Platform

Intellectual Property

All content on our website and applications is protected:

• Mi Burrito Mexican Grill name, logo, and branding are our trademarks
• All images, text, graphics, and designs are our property or licensed content
• You may not use, reproduce, or distribute our content without written permission
• Menu items, recipes, and preparation methods are proprietary
• User-generated content may be used by us for marketing purposes

User Conduct

When using our services, you agree not to:

• Violate any applicable laws or regulations
• Provide false, inaccurate, or misleading information
• Impersonate any person or entity
• Interfere with or disrupt our services or servers
• Attempt to gain unauthorized access to our systems
• Use our services for fraudulent purposes
• Harass, abuse, or harm our staff or other customers
• Post offensive, discriminatory, or inappropriate content
• Use automated systems (bots, scrapers) to access our website

Catering Services

Special terms apply to catering orders:

• Catering orders require advance notice (typically 24-48 hours minimum)
• A deposit may be required for large catering orders
• Cancellations must be made at least 24 hours in advance for a full refund
• Final guest counts and menu selections must be confirmed 48 hours before the event
• Delivery, setup, and service fees may apply
• We are not responsible for food quality after delivery and setup
• All catering equipment must be returned in good condition

Promotions and Discounts

Promotional Offers

For promotional offers and discounts:

• Promotions are subject to specific terms and conditions
• Discounts cannot be combined unless explicitly stated
• Promotional codes have expiration dates and usage limits
• We reserve the right to modify or cancel promotions at any time
• Fraudulent use of promotions may result in account termination
• Cash value of promotional offers is minimal unless required by law
• One discount per order unless otherwise specified

Gift Cards

• Gift cards are non-refundable and cannot be redeemed for cash (except where required by law)
• Lost or stolen gift cards will not be replaced
• Gift cards have no expiration date unless otherwise stated
• Gift card balances can be checked by calling our restaurant

Limitation of Liability

We are not responsible for:

• Delays or failures due to causes beyond our reasonable control (force majeure events)
• Errors or inaccuracies in content on our website
• Losses resulting from unauthorized access to your account
• Issues with third-party services (payment processors, delivery providers)
• Technical difficulties or website downtime
• Food allergies or adverse reactions despite proper disclosure
• Third-party services used at your own risk

Indemnification

You agree to indemnify and hold harmless Mi Burrito Mexican Grill, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

• Your violation of these Terms of Service
• Your violation of any applicable laws or regulations
• Your misuse of our services
• Any content you submit or post through our services

Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information. By using our services, you consent to our data practices as described in the Privacy Policy.

Third-Party Services

Our services may integrate with third-party platforms:

• Payment processors handle financial transactions securely
• Delivery partners may have their own terms and conditions
• Social media platforms are subject to their respective policies
• We are not responsible for third-party services or their practices
• Links to external websites are provided for convenience only

Dispute Resolution

Informal Resolution

If you have a dispute with us, please contact us first at (424) 383-5805 or via email. We will make good faith efforts to resolve the issue informally.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.

Arbitration Agreement

Any dispute, claim, or controversy arising out of or relating to these Terms or our services that cannot be resolved informally shall be resolved through binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association.

Arbitration shall take place in Los Angeles County, California. The arbitrator's decision will be final and binding, and judgment may be entered in any court of competent jurisdiction.

Class Action Waiver

You agree to resolve disputes with us only on an individual basis and not as part of any class, consolidated, or representative action. Class action lawsuits are waived to the extent permitted by law.

Venue for any legal proceedings shall be in our local jurisdiction.

Modifications to Terms

We reserve the right to modify these Terms of Service at any time:

• Changes will be posted on our website with an updated "Last Updated" date
• Significant changes will be communicated via email or prominent notice
• Continued use of our services after changes constitutes acceptance
• We encourage you to review these terms periodically

Termination

We may suspend or terminate your access to our services:

• For violation of these Terms of Service
• For fraudulent or illegal activity
• For abusive behavior toward staff or other customers
• At our discretion with or without notice
• Upon termination, outstanding orders will be honored

Severability

If any provision of these Terms of Service is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Entire Agreement

These Terms of Service, together with our Privacy Policy, constitute the entire agreement between you and Mi Burrito Mexican Grill regarding the use of our services and supersede all prior agreements and understandings.

Contact Information

Acknowledgment

By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. Thank you for choosing Mi Burrito Mexican Grill!