Privacy Policy

Information We Collect

Information We Collect

We may collect personal information such as:

• Your name, phone number, email address, and delivery/billing details when you visit our website, place orders, or opt-in for messaging services
• Order details including items purchased, special instructions, dietary preferences, and order history
• Website usage data, including IP address, browser type, device information, and interactions via cookies
• Payment information processed securely through certified payment gateways
• Communication history including emails, messages, and customer service interactions
• Location data for delivery services and restaurant proximity features

SMS/Text Messaging Consent

If you opt-in to receive SMS/Text messages:

We collect your mobile phone number and consent information. You agree to receive recurring automated reminders, order confirmations, delivery updates, or promotional messages from Mi Burrito Mexican Grill.

How We Use Your Information

Your information may be used to:

• Process and fulfill your orders, including delivery coordination
• Communicate about orders, delivery status, and estimated arrival times
• Send order confirmations, tracking information, and delivery notifications (with your consent)
• Provide customer service and respond to inquiries
• Process payments and maintain accurate billing records
• Send promotional content, special offers, and updates about new menu items (with your consent)
• Improve our products, services, and customer experience using analytics and feedback
• Comply with legal requirements and maintain business records
• Prevent fraud and maintain the security of our business
• Personalize your dining experience and menu recommendations

Information Sharing

We respect your privacy and limit information sharing:

Information sharing with trusted service providers is permitted for essential business operations, including:

• Payment processing and fraud prevention
• Delivery and logistics services
• Website hosting and technical support
• Email and SMS communication platforms
• Order management and customer service systems

We may share information when:

• Required by law or to protect our rights, safety, and property
• In the event of a business transfer (merger, acquisition, sale), your information may be transferred with appropriate notice

Other Third-Party Service Providers

We may work with third-party service providers to help us operate our business, including:

• Payment Processors: To securely process credit card and payment transactions
• Customer Relationship Management (CRM) Systems: To manage customer information, orders, and communications
• Marketing Automation Platforms: To send promotional emails and text messages
• Analytics Providers: To understand website traffic and user behavior
• Email and SMS Service Providers: To send order confirmations, updates, and marketing communications
• Cloud Storage Providers: To store and manage customer data
• Delivery Services: To facilitate food delivery when applicable

These third parties are contractually obligated to protect your information and may only use it for the specific services they provide to us.

Data Security

We use industry-standard practices to safeguard your information from unauthorized access, disclosure, or misuse:

• Secure servers with SSL encryption for data transmission
• Payment transactions are securely processed through PCI-compliant certified payment gateways
• We do not store complete credit card information on our systems
• Regular security assessments and updates to protect against vulnerabilities
• Limited access to personal information on a need-to-know basis
• Secure backup systems to prevent data loss
• Staff training on data protection and privacy best practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Cookies and Tracking Technologies

We may use cookies and similar technologies for:

• Improved website functionality and user experience
• Remembering your preferences and shopping cart contents
• Analytics to understand how visitors use our site and improve performance
• Personalized content and menu recommendations
• Measuring the effectiveness of our marketing campaigns

You can control cookies through your browser settings. Note that disabling certain cookies may impact your website experience and functionality. Most browsers accept cookies automatically, but you can modify your settings to decline cookies if you prefer.

Data Retention

We retain your personal information only as long as necessary for:

• Providing products and services and maintaining order history
• Complying with legal, tax, and regulatory requirements
• Resolving disputes, enforcing our agreements, and preventing fraud
• Legitimate business purposes such as improving our offerings

When your information is no longer needed, we will securely delete or anonymize it.

Your Privacy Rights and Choices

You have several options to control your personal information:

• SMS Opt-out: To stop receiving SMS/Text messages, reply STOP or OUT to any message
• Email Opt-out: Click the unsubscribe link at the bottom of any promotional email
• Data Access: Contact us to access, review, or update your personal information
• Data Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Data Portability: Request a copy of your data in a portable format
• Marketing Preferences: Update your communication preferences at any time
• Correction: Request correction of inaccurate or incomplete information

California Privacy Rights (CCPA)

California Residents

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: What personal information we collect, use, and share
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: Opt-out of the sale of personal information (Note: We do not sell personal information)
• Right to Non-Discrimination: Non-discrimination for exercising your privacy rights

To exercise any of these rights, please contact us at the information provided below.

International Users

Our business is primarily based in the United States. If you are accessing our website or services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.

Third-Party Links

Our website may contain links to third-party websites, social media platforms, or services (such as Facebook, Instagram, delivery platforms, or payment processors). We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly.

Changes to This Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in our practices, services, technologies, or legal requirements. We will notify you of significant changes through:

• Posting the updated policy on our website with a new "Last Updated" date
• Email notification for material changes (if you have an account or are subscribed)
• Prominent notice on our website homepage

Continued use of our website or services after the effective date of the revised policy indicates your acceptance of the changes. We encourage you to review this Privacy Policy periodically.

Contact Us

Consent

By using our website, placing orders, signing up for our VIP program, or providing us with your personal information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.